Sami Salahat

Entrepreneur /Automotive Aftersales Professional

Profile

Sami Salahat

Entrepreneur /Automotive Aftersales Professional

Experienced Aftersales Manager with track record of achievements with many automotive brands. Focuses on individuals KPIs to drive the performance of the team. Seeking a higher management position in Automotive organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.

Resume

Education

The University of Toledo

Mechanical Engineering

09.2001 - 12.2006

Received my Bachelor of Science Degree in Mechanical Engineering field

Owens State Community College

Automotive Technology

01.2009 - 05.2010

Received my Associate of Applied Science in Automotive Technology

Employment

Palestine Automobile Company (Palestine)

Aftersales Manager (Hyundai, MG, Jeep & Stellantis)

11.2022 - Present

Managing multiple locations and multiple brands including: Hyundai, MG and Stellantis
Lead and manage the Aftersales Division with strategic vision and creativity.
Oversee operations across multiple sites and brands.
Achieve excellence in Service and Parts, ensuring unparalleled customer satisfaction.
Collaborate with cross-functional teams to optimize performance and efficiency.
Implement innovative solutions to enhance the overall Aftersales experience.

Al Tayer Motors (UAE)

Workshop Manager (Ferrari / Maserati)

05.2017 - 10.2022

Assist in developing and monitoring monthly the schedule of work, associated budget for the areas of responsibility and monitor performance against this.
Establish and continuously review the workshop’s structure, workflows, and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and effective manner.
Improve customer satisfaction year-on-year by closely monitoring NPS and manufacturer CSI / NPS scores.
Support the reception staff with customer problems and find solutions to satisfy the customers.
Establish close relationship with sales team to help push their business and improve the sales of new / used cars.
Establish relationship with principle and schedule regular meetings to follow up on KPIs.
Monitor the department revenue / expenses and ensure it is in line with budget
Support service staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect.
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the workflow, quality standards, profit and customer satisfaction index is maintained.
Advise Team Leaders/ Technicians periodically about ways and means to improve technician productivity and implementation of manufacturer’s warranty policy.
Propose and implement yearly leave plan for the workshop staffs. Organize replacement wherever required.
Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.

Gargour Automotive Group (Palestine)

Aftersales Manager (Mercedes-Benz)

07.2012 - 04.2017

Expand the service network by adding a new branch.
Formulate department budgets, conduct operative planning, develop, and use various reporting tools to facilitate the department planning and controlling.
Develop & Enhance Customer Satisfaction and Retention programs.
Responsible for follow-up with fleet client accounts.
Strong presentation and negotiations skills.
Strong customer service skills with the desire to exceed expectations.
Ability to meet the needs of a diverse client base.
Develop and maintain an ongoing internal fleet prospect and customer database.
Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
Responsible for daily operations, policy implementation, advertising/promoting and strategic direction.
Evaluate overall and individual performance, devise and implement proactive management training processes.
Establish departmental goals & KPIs.
Develop and implement marketing plans to promote new and repeat business.

Recognition

Top Service Manager

Ferrari Middle East & India

2019

It was such an honor to represent Ferrari middle-east region in the global Testa Rossa Awards in Maranello and be awarded the Top Service Manager in Middle-East and India.

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