Manage annual operating budgets, revenue targets, and department expenses, conducting monthly performance reviews to ensure financial alignment, control operational costs, and drive Fixed Operations profitability.

Optimize workshop organizational structure, job roles, and service workflows, streamlining shop throughput to maximize productivity, efficiency, and job quality.

Consistently elevate Net Promoter Score (NPS) and manufacturer CSI benchmarks year-over-year through proactive customer relationship management and escalation resolution.

Lead and develop technicians, team leaders, and service staff, enforcing manufacturer warranty policies, safety standards, and preventive tool maintenance to minimize operational overhead.

Manage technician productivity and shop performance metrics, supervising service technicians to guarantee adherence to OEM quality standards, first-time fix rates, and profitability targets.

Liaise directly with OEM principles through scheduled KPI reviews, ensuring strict alignment with factory standards, warranty compliance, and brand benchmarks.

Partner with sales departments to boost new and pre-owned vehicle sales, creating seamless synergy between sales and aftersales teams to improve customer retention.

Oversee workforce planning and team development, designing annual leave schedules to ensure uninterrupted shop floor coverage while mentoring high-potential staff for future leadership roles.